We hope you’ll be happy with your purchase, but if not, you can request a return for an exchange or refund, subject to the following terms:
Returns must be requested and despatched within 14 days of receiving your purchase. From the time we receive your request until you receive notification of your return acceptance or denial, this 14 day period is paused.
Returned items must unworn, unwashed and be in the same condition as they were when sent. This does not include the removal of an item from a plastic bag, but it does include the removal of tags. We reserve the right to refuse or diminish refunds if an item is returned in a worse condition than described at purchase.
The following items are exempt from these terms and we are unable to accept them back unless faulty:
MATCH WORN ITEMS
Returns are shipped at the cost of the purchaser, unless otherwise agreed.
It’s possible to exchange for an item of the same value, as long as the new item is available on our website.
If the value of your exchange order is greater than the returned item, we will provide you with a discount code so that you can create a new order and pay the difference at checkout.
Refunds can be reimbursed via the original payment method, or provided with a discount code/voucher for future use on our website. If you choose a voucher, we will also include the price of delivery to ensure you receive free shipping on your next purchase.
Customers are advised to return on a tracked shipping service since we cannot be held responsible for return parcels not received.
Your return will be processed within 5 business days of us receiving the returned goods.
To request a return. Please email: firstname.lastname@example.org